Published on December 2020 | SERVICE QUALITY

RATER MODEL: AN ASSESSMENT AMONG HEALTH INSURANCE PATIENTS
Authors: K.N.PRIYA
View Author: K.N.PRIYA
Journal Name: INTERNATIONAL JOURNAL OF MANAGEMENT
Volume: 11 Issue: 12 Page No: 2430-2437
Indexing: SCOPUS
Abstract:

The purpose of the study is to assess the service quality among insured patients using the RATER model i.e., responsiveness. Assurance, Tangibility, Empathy and Reliability. Researchers used modified questionnaires to collect the data. The respondents of the study consisted of 75 patients who were hospitalized under private health insurance. There is no difference between expectation and perception of service quality among health insurance patients. The expected service was provided by the service provider.

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